Daniele Vastolo
reaching excellence in hospitality
“At a time when every traveler seeks an authentic and unforgettable experience in the luxury segment, customer experience is of utmost importance.” Daniele Vastolo, General Manager Armani Hotel Milan. An extract of Episode 5 Season 3 of LUSSO 360, the podcast hosted by Trudy Berger and Arianna Alessio where they talk about luxury and management.
“Hire for attitude and train for skills”
About the Guest Brand
Daniele Vastolo is the General Manager of Armani Hotel Milano, located in the historic center of the city. Daniele has 30 years of experience in luxury hospitality being the General Manager of some of worlds’ most renowned luxury destinations. He has managed luxury hotels all over the world: from Mauritius with The Lux Collective to Doha, from Beirut with the direction of the Kempinski, to Fiji where he was General Manager of Shangri La, and also in Dubai with the general management and operations of the Nikki Beach group.
Daniele Vastolo è il General Manager di Armani Hotel Milano, situato nel centro storico della città. Daniele nei suoi 30 anni di esperienza ha diretto hotel di lusso in tutto il mondo: dalle Mauritius con The Lux Collective a Doha, da Beirut con la direzione del Kempinski, alle Fiji dove era General Manager dello Shangri La, ed inoltre a Dubai con la direzione generale e delle operazioni del gruppo Nikki Beach.
S3 | E5 | Daniele Vastolo
episode in pills
- The role of a General Manager as the person responsible for overseeing what happens in the hotel: from customers special requests to making sure everything runs smoothly
- Hiring for skills or hiring for attitude: what counts when choosing your Human Resources
- Meeting and exceeding customers’ expectations. Arriving as a customer and leaving as a friend
- Balancing staff trainings to be aligned with the brand strategy, objectives and targets